Expertise
Service management in industries like mechanical engineering and automation still offers attractive revenue/profit potential. The necessary pre-investments in new employees or a potential increase of spare parts inventory, etc. typically achieve payback within just one to two years.
Several crucial questions have to be answered:
- What are the appropriate service products? How can service marketing activities be strengthened?
- How can the service organization be optimized, how can internal process delivery be safeguarded?
- Is a transparent machine database (reflecting the installed base) already in place and being used?
- How can the service potential be derived and estimated?
- What has to be done in order to safeguard regional availability of service spare parts?
- Are the general rules of service pricing being observed (complexity, product type, value, delivery time)?
- How can a pragmatic but efficient monitoring system be installed?
References
- Elaborating and implementing a growth-oriented service concept for a machine manufacturer
- Defining and implementing a concept for the service business of a manufacturer of plastics processing machines in order to grow sales significantly
- Providing support in designing the service division of a mechanical engineering company with the aim of increasing sales and earnings